Terms of service

Last Updated: 28-02-2026

OVERVIEW

Welcome to TheBluu Store. The terms “we”, “us” and “our” refer to TheBluu Store. TheBluu Store operates this website, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you with a curated online shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

By visiting, accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using this website, you confirm that:

You are at least 18 years old, or
You are using the Services under the supervision of a parent or legal guardian.

You agree to provide accurate, current and complete information when placing orders or creating an account.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

SECTION 2 – OUR PRODUCTS

We strive to display products as accurately as possible. However:

Product colors may slightly vary due to screen settings.
Packaging may vary slightly due to updates or production batches.

All product descriptions, pricing and availability are subject to change without notice.

We reserve the right to discontinue any product at any time.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase.

Orders are confirmed only after:

Successful online payment, or
Successful COD confirmation.

We reserve the right to cancel any order due to:

Suspected fraud
Incorrect pricing
Unavailable stock
Incomplete information

Once an order is confirmed and dispatched, cancellation may not be possible.

Returns and refunds are governed strictly by our Refund Policy.

SECTION 4 – PRICES AND BILLING

Prices are listed in INR (₹).
Prices may change without notice.
Shipping charges, taxes, or COD charges (if applicable) will be displayed at checkout.

You agree that:

Payment information provided is accurate.
You are authorized to use the selected payment method.
You will pay all applicable charges.

SECTION 5 – SHIPPING AND DELIVERY

We offer Pan India delivery.

Delivery timelines are estimates and may vary due to:

Courier delays
Weather conditions
Public holidays
Unforeseen circumstances

Once the product is handed over to the courier partner, risk of loss passes to the customer.

We are not liable for delays caused by courier services.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website including:

TheBluu logo
Product images
Brand names
Graphics
Text
Website design

are the property of TheBluu Store and are protected under applicable intellectual property laws.

You may not copy, reproduce, distribute or use any content without written permission.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools. These are provided “as is” without warranties.

We are not responsible for third-party tools or services.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for:

Content
Accuracy
Transactions
Damages related to third-party websites

Use of such sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

TheBluu Store is powered by Shopify.

All purchases are made directly with TheBluu Store.

Shopify is not responsible for:

Product quality
Shipping issues
Refund disputes
Damages arising from purchases

You release Shopify from any liability related to transactions with TheBluu Store.

SECTION 10 – PRIVACY POLICY

Your personal information is handled according to our Privacy Policy.

By using our Services, you agree to the collection and processing of your information for order fulfillment, communication and service improvement.

SECTION 11 – FEEDBACK

If you submit reviews, feedback or suggestions, you grant us the right to use, publish and display them without compensation.

You agree that your feedback:

Does not violate laws
Is not defamatory or abusive
Does not infringe on third-party rights

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct any errors in:

Pricing
Product descriptions
Promotions
Shipping charges

We may cancel orders if information is inaccurate.

SECTION 13 – PROHIBITED USES

You may not use our Services:

For unlawful purposes
To spread malware or harmful code
To collect personal data unlawfully
To spam or harass
To violate intellectual property rights

Violation may result in immediate termination of access.

SECTION 14 – TERMINATION

We may terminate or suspend your access to the Services at any time without notice if you violate these Terms.

SECTION 15 – DISCLAIMER OF WARRANTIES

Products and Services are provided “as is” without warranties except as required under applicable Indian consumer laws.

We do not guarantee uninterrupted or error-free service.

Customers are advised to perform a patch test before using skincare products.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by Indian law, TheBluu Store shall not be liable for:

Indirect or consequential damages
Allergic reactions due to improper usage
Misuse of products
Courier delays

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless TheBluu Store and Shopify from any claims arising from:

Breach of these Terms
Violation of laws
Misuse of Services

SECTION 18 – SEVERABILITY

If any provision of these Terms is found invalid, the remaining provisions remain enforceable.

SECTION 19 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the courts in Kerala, India.

SECTION 20 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Continued use of the website after changes means acceptance of updated Terms.

SECTION 21 – CONTACT INFORMATION

TheBluu Store
Phone: +91 7909167339
Location: Kerala, India
Pan India Delivery