Refund policy
At TheBluu, we are committed to delivering premium skincare products with the highest quality standards. Please read our return and refund policy carefully before placing your order.
📦 Returns (Damaged Products Only)
We accept returns only if the product is received in a damaged condition.
To request a return:
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Contact us within 48 hours of delivery
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Share clear photos or videos of the damaged product
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Send details via WhatsApp or call: 📞 +91 7909167339
Once verified, we will initiate the return or replacement process.
⚠️ Products that are opened, used, or damaged after delivery are not eligible for return.
💰 Refund Policy
Refunds are applicable only in the following case:
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If your order is not delivered within 14 days from the date of dispatch.
If eligible:
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Refunds will be processed to the original payment method within 5–7 working days
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For Cash on Delivery (COD) orders, refund will be transferred via bank/UPI after confirmation
🚚 Shipping Note
Delivery timelines may vary slightly due to courier delays, public holidays, or unforeseen circumstances. However, we ensure full support in tracking and resolving delivery issues.
📞 Need Help?
For any concerns regarding your order, please contact us:
TheBluu Support Team
📱 +91 7909167339
📍 Pan India Delivery