Shipping policy
Last Updated: 28-02-2026
Thank you for shopping with TheBluu Official Store. Below are the details of our shipping process and timelines.
📦 Order Processing Time
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All orders are processed within 1–3 business days.
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Orders are not processed or shipped on Sundays or public holidays.
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During sales or high-demand periods, processing time may be slightly extended.
🚛 Delivery Timeline
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Kerala & Tamil Nadu: 3–5 working days
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Rest of India: 4–7 working days
Please note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.
💳 Shipping Charges
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Prepaid Orders: Free Shipping
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Cash on Delivery (COD): Additional delivery charge may apply (shown at checkout)
📍 Address Accuracy
Customers are responsible for providing complete and accurate shipping details, including:
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Full Name
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Complete Address
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Correct Pincode
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Valid Phone Number
TheBluu will not be responsible for delivery delays caused by incorrect address details.
📦 Order Tracking
Once your order is shipped:
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A tracking link will be shared via SMS or email.
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You can track the delivery status directly with the courier partner.
❗ Delays & Liability
TheBluu is not liable for shipping delays caused by:
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Courier partners
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Natural disasters
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Strikes
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Public holidays
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Government restrictions
Once the order is handed over to the courier, responsibility transfers to the logistics provider.
🚫 Failed Delivery / RTO (Return to Origin)
If a COD order is:
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Not accepted
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Rejected at delivery
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Unreachable after multiple attempts
We reserve the right to:
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Cancel future COD eligibility
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Restrict service
📞 Contact for Shipping Support
TheBluu Support Team
📞 +91 7909167339
📍 Kerala, India